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Difference between complaint procedure and reporting procedure

Table of contents

  1. 1. Complaint Resolution
  2. 2. Reporting scheme

What is the difference between a grievance procedure and a reporting procedure for transgressive behavior and integrity issues? The difference between a grievance procedure and a reporting procedure for transgressive behavior and integrity issues lies in their focus, scope and purpose:

1. Complaint Resolution

Focus: A grievance procedure typically targets transgressive behavior in the workplace.

  • Scope: the grievance procedure is used to handle complaints related to violations of personal boundaries, such as transgressive behavior between co-workers or management and employees.
  • Purpose: The purpose of a grievance procedure is to provide a safe, formal mechanism for employees to voice concerns and seek resolution of issues affecting their well-being, safety or dignity at work.

2. Reporting scheme

  • Focus: A reporting scheme under the Whistleblower Protection Act is primarily aimed at addressing social wrongdoing, such as fraud, corruption, illegal activities or unethical practices that may affect the organization or society as a whole.
  • Scope: it is used for reporting serious wrongdoing or violations that threaten the organization’s ethical standards, compliance with the law.
  • Purpose: The purpose of the reporting scheme is to enable employees to make a report safely and without harming themselves.